Check here for frequently asked questions (FAQs) we often receive.

Q: Do you have an online store? 

A: Yes. Click here to shop online. At this time our online store offers curbside pickup and pickup in-store at our Wichita Falls store only.

Q: Who should I contact if I have a question about an order I placed online? 

A: Please contact our E-commerce Department by phone at 940-767-1247 during our Wichita Falls store business hours or by email at [email protected]

Q: Are all products available in your online store? 

A: Not even close! We are adding products to our online store regularly but we have many products that are not yet online. Please call or visit our nearest store to inquire about products you do not see in our online store.

Q: Do you ship products?

A: Not at this time. We plan to offer shipping of some products from our online store in the future. Please check back.

Q: Do you offer Electronic Account Options?

A: Yes! Click here to find out more about it or to access your account.

Q:  Do you sell restricted pesticides and herbicides?

A:  We sell both unrestricted (no special license required) and restricted pesticides and herbicides. Our team can assist you in choosing the right products and determining appropriate application rates. For restricted products, state law requires that we obtain and maintain in our files a copy of your current private or commercial applicator license before we make a sale. Once we have your license on file, we can continue to sell you restricted products until the expiration date of your license.

Q:  Can you special order products that you do not have in your stores?

A:  Absolutely. However, sometimes we may already stock a product in another store or in our warehouse. If so, we can simply transfer it to the store most convenient to you. Our trucks move between all of our locations every week so a product transfer usually can be completed in a few days or less. If we do not stock a product you need, please talk with a member of our team about placing a special order. The receipt may take only a few days or it could take longer, depending on the vendor and the type of product.

Q:  What forms of payment do you accept?

A:  At our retail stores we accept cash, all major credit cards (including contactless credit cards or smartphone systems such as Apple Pay and Google Pay), and business or personal checks. For commercial customers with sufficient monthly purchase volume (typically $1,000 or more per month), we also offer credit accounts, subject to credit underwriting and approval.

Q:  How do you support the local community?

A:  Our owners and employees live and work in the communities where we operate. We actively support youth agricultural and educational organizations, pet welfare and adoption groups, local rodeo and related competitions, and other charitable organizations operating in and around the communities we serve. Our support often includes donations or partial donations of products from our stores.



Electronic Access

Berend Bros. offers three ways for our Berend Bros. charge account customers to receive account information electronically: Account Access -...

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